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Service and Support

© 2017 Holmes Technimounts. All rights reserved.

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Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Holmes Technimounts cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, Holmes Technimounts may have to limit the number of products available for purchase. Holmes Technimounts reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

All transactions on HolmesTechnimounts.com are processed by Lomeway E-Commerce Limited (The Apex, 2 Sheriffs Orchard Coventry West Midlands CV1 3PP UK). Reach us anytime at support@holmestechnimounts.com. For any other type of purchases, these terms are an agreement between you and Lomeway E-Commerce Limited and goods and/or services will be delivered by Lomeway E-Commerce Limited directly.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return and Refund policy comes into effect.

 
 
Return and Refund

If customers are not entirely satisfied with their purchase, please return the unused item within 30 days and we are happy to process an exchange.

  • Send a request of return for exchange by contact our Support Center, together with (1) transaction date, (2) customer name and contact info, (3) the copy of your transaction receipt or proof of transaction and (4) reason for return for exchange for our follow-up.

  • ONLY unused products with original packaging and receipts are entitled to returns for exchange. The request must be made within 30 days of the purchase.

  • No refunding of remaining amount is applicable if the good to be changed is of lower value of the original purchase. Customers will need to cover the exceeded difference of the value between the exchange item and the original goods.

  • Customers are required to pay return shipping.

 
Shipping and Delivery

Shipping times displayed on Holmes Technimounts refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Holmes Technimounts's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Holmes Technimounts cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, Holmes Technimounts will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.

Any orders that do not have shipping insurance will not be the responibility of Holmes Technimounts and the customer takes full liability for their package during the shipping process.

Holmes Technimounts provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when Holmes Technimounts confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Holmes Technimounts will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Holmes Technimounts cannot make changes to your shipping address once a package has been shipped, and Holmes Technimounts is not liable for packages lost due to incomplete or inaccurate addresses.

Holmes Technimounts cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. Holmes Technimounts cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Holmes Technimounts cannot be held liable if a package is returned to us.

Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

 

Policy

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Non-Returnable
 
Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

 
Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Holmes Technimounts that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

 
Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

 
Privacy Notice
 

We offer a number of services that do not require you to register for an account or provide any personal information to us. In order to provide additional services, however, we may collect the following types of information:

  • Information you provide – When you order on our site, we ask you for personal information (such as your name, email address, mailing address or phone number).

  • User communications – When you send email or other communication to Holmes Technimounts, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

  • Cookies – When you visit Holmes Technimounts site, we send one or more cookies — a small file containing a string of characters — to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Holmes Technimounts features and services may not function properly if your cookies are disabled.

  • Links – Holmes Technimounts may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.

Holmes Technimounts only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

  • Providing our products and services to users, including the display of customized content and advertising;

  • Auditing, research and analysis in order to maintain, protect and improve our services;

  • Ensuring technical functioning

  • Developing new services.

You can find more information about how we process personal information by referring to the privacy notices for particular services.

Holmes Technimounts only shares personal information with other companies or individuals outside of Holmes Technimounts in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Holmes Technimounts, its users or the public as required or permitted by law.

If Holmes Technimounts becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to If Holmes Technimounts employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

If Holmes Technimounts processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

When you use If Holmes Technimounts services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services.

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page.

Customer Conduct
 

Although Holmes Technimounts will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Holmes Technimounts may, for example, include any of the following:

  • Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

  • Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

  • Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

  • Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

  • Excessive number of complaints compared to the total purchase value history.

 

For such behavior, complainants may be advised and formally notified of the following:

  • Their language is considered offensive, abusive, threatening, and wholly unacceptable.

  • They must refrain from using such language, intimidation, and threats.

 

There will be no further exchange of correspondence on the matter if they persist with this behavior.

Holmes Technimounts reserves the right to no longer accept orders from the customer in the future without further notice.

Copyrights
 

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Holmes Technimounts and are protected by international copyright laws.

License and Site Access
 

Holmes Technimounts grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Holmes Technimounts.

This is an United Kingdom retail site located in The Apex, 2 Sheriffs Orchard, Coventry, West Midlands ,United Kingdom, CV1 3PP, non United Kingdom cardholders may be subject to international fees.

Notice and Takedown Policy of Holmes Technimounts
 

As an online seller, Holmes Technimounts acts in good faith and has developed a robust Notice and Takedown Policy to protect the respective Intellectual Property Rights (IPR) of third parties and consumers. It is our stated policy to respond to clear notices of alleged IPR infringement. As intellectual property owners are ultimately responsible for protecting their own intellectual property, and Holmes Technimounts is not a legal expert in IPR matters, we need your help in identifying what you believe may potentially infringe your IP rights. This page describes the information that should be presented in a Notice.

Any misrepresentations and inaccuracies made in your Notice regarding whether material or activity is infringing may expose you to liability and damages. Courts have found that you must consider IP defenses, limitations or exceptions before sending a Notice. If you are unsure about the meaning of this policy, please consult an attorney for further clarification.

If you have a good faith belief that an intellectual property right has been violated on Holmes Technimounts, you can submit a statement of alleged IP infringement. This statement must clearly contain all of the following information:

  • The full name of the intellectual property owner

  • The name of the company you represent)

  • Your address (including City, State and Zip Code)

  • Your contact email address and telephone number

  • A detailed and full description of the intellectual property rights you claim are infringed

  • An explanation of the alleged infringement and its location on the Holmes Technimounts website

  • A declaration that you have a good-faith belief that an IPR has been violated

  • A statement that the information in your Notice is correct to the best of your knowledge

  • A declaration that you will indemnify Holmes Technimounts from/against any claims, losses, liabilities, costs, and expenses (including reasonable attorney's fees) which Holmes Technimounts may incur in connection with the restriction of the account identified in this notice

Please complete all of the required information carefully, affix your signature on it and send a clear scanned copy to our IP control email address: legal@holmesTechnimounts.com.

Please note that this email should be used only for legal issues and not for any pre-sale, order tracking or after-sale issues. For these issues, please contact us via our Support Center, our representatives will be more than happy to help you there.